Question 1

How long will it take my carpet to dry?

Accepted Answer

On average it will take 4-6 hours to dry after cleaning is complete. This will change based upon the thickness of the carpet and the weather conditions.

Question 2

Will my carpet get dirty faster after it's cleaned?

Accepted Answer

Your carpets will not get dirty faster after being professionally cleaned by our carpet cleaners, and we guarantee that there will be no sticky residue left after our cleaning process is complete. Our process includes pre-spraying your carpets and rinsing them out with chemical-free steam that is chemical free. This way, we leave your carpets fresh with very little cleaning agents left behind.

Question 3

Can Dream Steam get pet odor out of my carpet?

Accepted Answer

This depends on the type of odor and whether it’s impacting the carpet, carpet pad, or sub floor underneath. Our company is certified in odor elimination, and we have extensive training in the science of odors and odor elimination. In most instances, we are able to eliminate the odor.

Question 4

How often should I get my carpet cleaned?

Accepted Answer

It’s recommended that your carpets be professionally cleaned at least once a year, whether it’s during spring cleaning, in preparation for the holidays, or during the fall after summer wear and tear.

Question 5

How soon after cleaning can I walk on my tile?

Accepted Answer

You can walk on it immediately. It is recommended that you avoid the grouted area for 24 hours after they are sealed, if possible.

Question 6

Can I use bleach to kill mold?

Accepted Answer

This myth is extremely harmful because it puts people’s health at risk. Bleach bleaches mold, it will not kill all the mold. Some mold will die for sure, but not enough to risk your health.

Question 7

How do I prevent mold?

Accepted Answer

In order to thrive, mold requires a warm environment of about 60-80 degrees Fahrenheit, organic material to feed on, and moisture. While you can’t do much to control the temperature or organic materials, you can regulate moisture and humidity. Mold can begin growing 24-48 hours after an area is wet, which is one of the most important reasons to have water damage cleaned up and dried as soon as possible.

Question 8

Will my insurance cover any cleaning or restoration services?

Accepted Answer

Most of our services are covered by insurance, and we accept homeowners, auto, and business insurance. In addition, we will work with and bill directly to your provider. Call your agent for coverage options.

Question 9

What happens if I'm not happy with the carpet cleaning service I received?

Accepted Answer

Dream Steam has a 100% satisfaction guarantee. We will redo the area in question, and if you are still not happy, we will refund your money within 30 days of your service.

Question 10

Is there a warranty for cleaning services?

Accepted Answer

Yes! If something happens within 30 days after your service, a Dream Steam professional will return and clean the area free of charge.

A representative from the Dream Steam family of brands will contact you shortly.