Frequently Asked Questions

Answers to Your Cleaning and Restoration FAQs

With over 35 years of experience, Dream Steam has the answers to all of your cleaning and restoration questions. For more in depth educational content, check out our blog.

Carpet Cleaning FAQs

On average it will take 4-6 hours to dry after cleaning is complete. This will change based upon the thickness of the carpet and the weather conditions.

Your carpets will not get dirty faster after being professionally cleaned by our carpet cleaners, and we guarantee that there will be no sticky residue left after our cleaning process is complete. Our process includes pre-spraying your carpets and rinsing them out with chemical-free steam that is chemical free. This way, we leave your carpets fresh with very little cleaning agents left behind.

This depends on the type of odor and whether it’s impacting the carpet, carpet pad, or sub floor underneath. Our company is certified in odor elimination, and we have extensive training in the science of odors and odor elimination. In most instances, we are able to eliminate the odor. Please feel free to ask us questions regarding this service and how we can help.

It’s recommended that your carpets be professionally cleaned at least once a year, whether it’s during spring cleaning, in preparation for the holidays, or during the fall after summer wear and tear.

Rug Cleaning FAQs

Yes, we offer appraisals starting at $75 for each rug. This can take up to 3 weeks.

Every rug is different, but we would recommend getting your rug cleaned every 1-2 years unless it's in a highly trafficked area.

Yes, Dream Steam offers free pickup and delivery!

Our average turn-around time is two weeks. However, if you need your rug returned by a specific date we will do our best to work with you! If you have a specialty rug such as silk or antique, or if your rug needs repair, it may take longer to clean (up to three to four weeks).

Yes, if your rug has no backing and you can see the pattern on the back of your rug, we will guarantee odor removal!

If you have a tufted rug, which is a rug with a canvas-like backing or you cannot see the pattern on the back of the rug, we cannot guarantee 100% removal of odors since these rugs are typically held together with glue.

Yes, Dream Steam sells rug pads that are custom cut to fit your rug. Our pads are 100% natural rubber with a hexagon pattern to allow air to circulate underneath and a felt-like substance on top to grip your rug. They also have closed-cell backing that creates a moisture deterrent and further protecting your floor.

Additional features include:

  • Certified Green
  • No odor or off-gassing
  • 100% recycled
  • Works on radiant heated flooring
  • Won’t stain or discolor your wood floor
  • Washable
  • Full warranty

Dream Steam has Woolsafe Certified technicians, which is a nationally recognized group of experts on rug cleaning. Our team has traveled around the country to receive training from the best rug professionals in the country. We continue to seek knowledge from additional experts and never consider our education done so that we can continue to help you keep your rug always looking its best. Learn more about our rug cleaning process.

Tile and Grout Cleaning FAQs

You can walk on it immediately if the tile was cleaned. However, we recommend staying off your tile flooring for 1-2 hours if your grout was sealed.

Hot water and a scrub brush alone may be able to clean your grout but to increase the effectiveness of this method, add about 1/2 cup baking soda, 1/4 cup hydrogen peroxide, and a teaspoon of dish soap to your bucket of water.

Vinegar is a common home remedy cleaner, but we highly recommend you do not use it to clean your tile and grout without diluting it because it may discolor your floors.

Bleach without dilution is also not recommended to clean your tile or grout as it can result in fading the color, making it uneven, or even weakening the grout causing it to crack and crumble.

To learn more about the best way to keep your tile and grout clean, read our article.

A weekly or bi-weekly cleaning in regularly used areas may be necessary for keeping your tile and grout clean.

Add 1/2 cup baking soda, 1/4 cup hydrogen peroxide, and a teaspoon of dish soap to a hot bucket of water. Then use a scrub brush and the solution to whiten and clean your tile and grout.

Clean's Magic Eraser is deemed safe for use on grout by the company. However, it is an abrasive product, so avoid using them on delicate surfaces such as marble or granite countertops. The eraser may damage the sealant and make the countertop appear dull.

Upholstery Cleaning FAQs

Using a slipcover is the best way to protect the upholstered fabric. We also recommend stain protectants for certain furniture and sell products on location as well. Please contact us for additional details on which products are best for your upholstery.

First, brush your furniture with a stiff comb to ensure crumbs, dust, and debris have been cleaned off before applying any liquid cleaning solutions. Then sprinkle baking soda in an inconspicuous area of the sofa to be certain the powder won't discolor or damage your furniture and let it sit for 20 to 30 minutes. Learn more tips on how to keep your furniture clean.

Mix one cup of warm water, 1/4 cup of white vinegar, and a tablespoon of Castile soap or a mild detergent. Then put the mixture inside a spray bottle or a bowl and apply this to a small test area of your furniture before applying entirely to ensure no discoloration occurs.

Mold FAQs

We don’t determine a flower type just by its color, nor do we look at mold and determine what it is by color.

Some people are more susceptible to mold related sicknesses. Some factors are age as well as length of time exposed to mold. Different immune diseases affect this as well. If you are concerned about your health due to mold, we recommend contacting your doctor and explaining your concern.

This myth is extremely harmful because it puts people’s health at risk. Bleach bleaches mold, it will not kill all the mold. Some mold will die for sure, but not enough to risk your health. Not long ago, a customer of ours ended up in the hospital because of the fumes from bleach that he used to try and eliminate mold.

In order to thrive, mold requires a warm environment of about 60-80 degrees Fahrenheit, organic material to feed on, and moisture. While you can’t do much to control the temperature or organic materials, you can regulate moisture and humidity. Mold can begin growing 24-48 hours after an area is wet, which is one of the most important reasons to have water damage cleaned up and dried as soon as possible.  For tips on preventing mold in your carpet, here is a helpful article.


General Cleaning and Restoration FAQs

Yes, Dream Steam is insured and bonded.

Most of our services are covered by insurance, and we accept homeowners, auto, and business insurance. In addition, we will work with and bill directly to your provider. Call your agent for coverage options.

Dream Steam has a 100% satisfaction guarantee. We will redo the area in question, and if you are still not happy, we will refund your money within 30 days of your service.

Yes! If something happens within 30 days after your service, a Dream Steam professional will return and clean the area free of charge.

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