Frequently Asked Questions

Answers to Your Cleaning and Restoration FAQs

With over 35 years of experience, Dream Steam has the answers to all of your cleaning and restoration questions. For more in depth educational content, check out our blog.

Carpet and Rug Cleaning FAQs

On average it will take 4-6 hours to dry after cleaning is complete. This will change based upon the thickness of the carpet and the weather conditions.

Your carpets will not get dirty faster after being professionally cleaned by our carpet cleaners, and we guarantee that there will be no sticky residue left after our cleaning process is complete. Our process includes pre-spraying your carpets and rinsing them out with chemical-free steam that is chemical free. This way, we leave your carpets fresh with very little cleaning agents left behind.

This depends on the type of odor and whether it’s impacting the carpet, carpet pad, or sub floor underneath. Our company is certified in odor elimination, and we have extensive training in the science of odors and odor elimination. In most instances, we are able to eliminate the odor. Please feel free to ask us questions regarding this service and how we can help.

It’s recommended that your carpets be professionally cleaned at least once a year, whether it’s during spring cleaning, in preparation for the holidays, or during the fall after summer wear and tear.

Tile and Grout Cleaning FAQs

You can walk on it immediately. It is recommended that you avoid the grouted area for 24 hours after they are sealed, if possible.

Mold FAQs

We don’t determine a flower type just by its color, nor do we look at mold and determine what it is by color.

Some people are more susceptible to mold related sicknesses. Some factors are age as well as length of time exposed to mold. Different immune diseases affect this as well. If you are concerned about your health due to mold, we recommend contacting your doctor and explaining your concern.

This myth is extremely harmful because it puts people’s health at risk. Bleach bleaches mold, it will not kill all the mold. Some mold will die for sure, but not enough to risk your health. Not long ago, a customer of ours ended up in the hospital because of the fumes from bleach that he used to try and eliminate mold.

In order to thrive, mold requires a warm environment of about 60-80 degrees Fahrenheit, organic material to feed on, and moisture. While you can’t do much to control the temperature or organic materials, you can regulate moisture and humidity. Mold can begin growing 24-48 hours after an area is wet, which is one of the most important reasons to have water damage cleaned up and dried as soon as possible.

General Cleaning and Restoration FAQs

Most of our services are covered by insurance, and we accept homeowners, auto, and business insurance. In addition, we will work with and bill directly to your provider. Call your agent for coverage options.

Dream Steam has a 100% satisfaction guarantee. We will redo the area in question, and if you are still not happy, we will refund your money within 30 days of your service.

Yes! If something happens within 30 days after your service, a Dream Steam professional will return and clean the area free of charge.

Pioneer Cleaning & Restoration

Hambly & Sons Cleaning & Restoration

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